Return and Refund Policy
Thank you for shopping at Zahrina Smart Gadgets. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
1. Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 3 days
- The goods are in the original packaging
- The goods were defective, damaged upon delivery, or not as described
2. Non-returnable Items
The following goods cannot be returned:
- Products with physical damage caused by the user.
- Items without original packaging and accessories.
- Products that have been used or altered.
3. Process for Returning
To initiate a return, please contact our customer support team with your Order ID and clear photos/videos of the defect. Once approved, you will receive instructions on how and where to send your package.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days via your original payment method or Mobile Banking.